Questions about Leasii
Can't find your answer? Read the help centre, or contact us at support@leasii.com.au.
Renting? See help for renters.
Getting started
Is Leasii a property manager?
No. Leasii is software for landlords who manage their own rentals. You stay the landlord: you choose the tenant and you hold the relationship. Rent is paid straight to you, and the bond goes to your state's bond authority. Neither passes through us.
Which states and territories do you cover?
Queensland, with more on the way. Leases, notices, notice periods, rent increase limits and bond rules are set up for where your property is, and updated when the law changes. They guide you; you stay responsible for your decisions.
Does Leasii give legal advice?
No. Leasii helps you follow your state's rules, with the forms, notice periods and deadlines built in to guide you, but it isn't legal advice and you stay responsible for your decisions. For anything unusual, check with your state's tenancy authority or a lawyer.
Can my co-owner or accountant use it too?
Yes. Invite anyone and choose what they can do: a co-owner can run everything, an accountant can see money and export reports, family can just view.
I have an agent now. How do I switch to Leasii?
Give your agent notice as your management agreement says, and check it for the notice period and any fee for ending it. Ask them for the lease, the latest condition report, the rent ledger and the keys. The bond stays with your state's bond authority: ask the agent how they'll update the landlord's details with it, as each authority has its own process. Tell your tenant in writing when you're taking over, how to pay rent from then on and how to reach you. In Leasii, add the property, then add the existing tenancy with its lease and bond details, and invite your tenant if you'd like them to use it.
Can joint owners, a company or a trust use Leasii?
Yes. When you set up, you choose who the landlord is: a person, joint owners, a company, a trust or a self-managed super fund. Leases and notices are issued in that name, with the capacity you give, such as "as trustee for the Smith Family Trust". Each owner can have their own sign-in: invite them from Team.
Pricing and plans
What's free, and what needs a plan?
Adding your properties is free, and so is proving you own them and verifying your identity. Our team checks your ownership documents, usually within 24 hours, before you can start managing the property. Everything else Leasii does for a property, from the lease and rent records to notices, inspections, repairs and reports, needs a plan for that property. Start a property on Manage by 31 March 2027 and its first 3 months are free, with no card needed until they're up.
What happens when my free months end?
We remind you 7 days and 1 day before the first charge, with the amount and the date. If you want to keep the plan, make sure there's a card in Billing, and the monthly or yearly fee starts on that date. If you don't, cancel the free months in one click from the reminder or Billing, and nothing is charged. On Manage, if the property isn't leased by then, nothing is charged until it is.
Tenants, bond and insurance
Who holds the bond?
Your state or territory's bond authority, as the law requires. Leasii records the bond, reminds you of the lodgement deadline and keeps the receipt; the bond never passes through us.
What if my tenant doesn't want to use an app?
They don't have to. Rent is still paid straight into your bank account, and you record it in Leasii yourself or match it from your bank statement. You can keep in touch by email or phone as you do now. Joining is free for tenants and lets them see their lease, rent and repairs in one place, but it's their choice.
Does Leasii include landlord insurance?
No. Leasii doesn't sell or arrange insurance. You can record your policy with each property and keep the document there, and if you need to claim, Leasii puts together the lease, inspection reports, photos and rent ledger for your insurer. It isn't advice about your cover.
Data and security
How do you check who's who?
Before an owner can start managing a property, our team checks a document showing they own it, and the owner verifies their identity once with Didit, an identity verification service: a photo of their driver licence or passport and a short video selfie. Both are free. It confirms who someone is. It isn't a credit check or a tenancy database check.
Where is my data stored, and how is it kept safe?
In Australia: Leasii's database and files are stored with Microsoft Azure in the Australia East region. Information is encrypted in transit and at rest, sensitive details are encrypted again inside the database, each owner's records are kept apart by the database itself, and changes are recorded in an audit log. Two-step sign-in is available to everyone. A few services, such as identity checks and card payments, run overseas; our Privacy Policy lists them.
Leaving
Can I cancel?
Any time, from Billing. If you cancel during the free months, you're never charged. After that, your plan runs to the end of the period you've paid for.
Can I take my records with me if I leave?
Yes. Under Settings, Privacy, you can download all your owner records at any time, and leases, reports and documents can also be downloaded one by one. To leave, cancel each plan in Billing, then close your account from Settings, Privacy. Some records, such as signed leases, notices served and rent ledgers, must be kept for a set time (usually 7 years) and are then deleted, as our Privacy Policy explains.