Help
Help with your rental: paying rent, repairs, inspections and moving out. This is general guidance, not legal advice.
- Joining your rental on Leasii Your landlord invited you to Leasii. Here's how to join, and what you can do once you're in. It's free for renters.
- Condition reports and inspections Why the ingoing condition report matters for your bond, how to check and sign it, and what happens at a routine inspection.
- If your landlord's bank details change How a change of rent account works in Leasii, and how to avoid paying a scammer.
- Messages and asking your landlord for permission Message your landlord with a lasting record, and ask for things that need their consent, like a pet or hanging pictures.
- Moving out Give notice, follow your checklist, settle your final rent and get your bond (rental deposit) back.
- Paying rent and your rent statement Where to find your landlord's bank details and your reference, what to do if you're behind, and how to download a rent statement.
- Reporting a repair How to report something that needs fixing, what counts as urgent, and how you'll know it's being dealt with.
Still stuck?
Email support@leasii.com.au and we'll help. We aim to reply within one business day. For anything about your rental itself, like repairs or rent, contact your landlord.